Reserve&Collect’s Terms and Conditions
This website (“Website”) and the Reserve&Collect are provided by WDFG Helsinki Ltd (“we” or “us”). These terms and conditions (“Terms”) exclusively govern the legal relationship between the user of the website https://www.helsinkidutyfree.com
(“you”) and WDFG Helsinki Oy. We are a company registered in Helsinki, Finland (business ID: 2588583-7) with our registered office at Rahtitie 3, 01530 Vantaa.
These are the Terms which apply to your use of the Website and your use of Reserve&Collect and by using Reserve&Collect you agree to be bound by these Terms.
Please read these Terms carefully and make sure that you understand them and agree with them before placing a pre-order. With completion of the pre-order process, the Terms are regarded to have been accepted.
Subject to these Terms, the Reserve&Collect is available to all passengers travelling abroad from Helsinki Airport. On https://www.helsinkidutyfree.com
You can place non-binding pre-orders for duty-free products. Despite placed pre-orders you will not be obliged to collect the pre-ordered goods. Should you choose not to collect pre-ordered goods, you will naturally not be charged for them. A purchase agreement will only be concluded by way of payment and delivery of the ordered products at the cash point of Helsinki Duty Free in Terminal 2 at the Airport.
We do, however, reserve the right to exclude users from the Website, at our own discretion, if we suspect misuse of the Reserve&Collect.
Before placing a pre-order, we kindly ask you to register at https://www.helsinkidutyfree.com as a user. Once your registration information has been received, we will send you an e-mail requesting you to activate the registration. When your activation has been successfully completed, pre-orders can be placed.
When using the Website, please ensure that the reservation details are complete and accurate before you submit the request. Once you have placed pre-orders, you will receive a confirmation note to the e-mail address that you have given at registration and you will automatically be directed to a confirmation page. The ordered products, their then current prices and the place where you can collect the pre-ordered products (the “pick-up point”) will be stated in the confirmation note that is sent to you. We kindly ask you to bring the confirmation note with you when you collect the pre-ordered goods at the pick-up point.
Please note that pre-orders shall be placed at the latest 24 hours before the departure time of your flight and at the earliest 30 days before your flight.
Cancellation of Pre-Orders
You can cancel your pre-order at any time via the Website.
Our range of products is subject to change and it is possible, that pre-ordered products are no longer available at the time of collection. Hence, even if you have pre-ordered a product, we cannot guarantee that you will be able to purchase the product.
If a product, contrary to expectations, cannot be made available for you due to difficulties in supply or security, we will strive to notify you in advance by e-mail or telephone.
Due to local legislation, we do not sell alcohol or tobacco to minors and minors are not allowed to place pre-orders for alcohol or tobacco. The personnel at the pick-up point may ask you to verify your age at the time of purchase of the products.
The import of duty-free goods is subject to certain allowances granted by the country of your destination. Please note that it is your own responsibility to comply with the pertaining import regulations.
Valid Boarding Card
A valid boarding card must be presented when collecting and paying for the pre-ordered products. We reserve the right to deny purchase of products which are not available for purchase for the destination stated on the boarding card.
The prices displayed on the Website are the prices that are applied to purchases made and finalized at the time of placing the order and the prices are subject to change without notice. Prices (including promotion prices) applied at the time of placing the pre-order may no longer be valid at the time of collection of your order. The prices may have increased since you made your order or you might profit from a promotion or price reduction that may have been introduced subsequent to your pre-order. The actual price that will be charged is the price of the product at the time of conclusion of the purchase agreement, i.e. when the pre-ordered foods are picked up at the relevant pick-up point.
At the pick-up point you will receive final information about the price to be charged. Hence, it is of the essence that you understand and accept that the price shown on the Website when making the pre-order, is not necessarily the price that will be charged.
All prices and amounts are announced in Euros.
Payment and Passing of Risk of Damage and Loss
Payments for the pre-ordered products will be taken when you collect the products from the pick-up point. The payment can be made in cash or with the following cards: Visa, Amex, MasterCard, Diners, JCB, China Union Pay, Eurocard or Debit.
The ownership of the goods remains with us until we have received full payment. The risk of damage and loss regarding the goods passes to you when the products are handed over to you.
Inspection and Warranty
Please inspect the package of the ordered products upon their receipt. Should there be any defects or deviations of the products, kindly notify us about it as soon as possible.
We warrant that the products are free from defects of packaging and that the products comply with the details on the confirmation note.
How We May Use Your Personal Information
These Terms are governed by the laws of Finland.